Frequently Asked Questions

General Questions

What is Vavolta?

Vavolta is a lead magnet sharing platform that helps you share PDFs with tracking. Create access links for individuals or landing pages for public sharing, and track engagement to know who's interested.

Who is Vavolta for?

• Sales teams: Share proposals and track prospect engagement
• Marketers: Distribute lead magnets and capture leads
• Consultants: Send reports with professional branding
• Agencies: Share deliverables with clients
• Anyone: Who needs to share documents with tracking

Is Vavolta free?

Yes, there's a free plan with:

• 1 lead magnet
• 100 views/month
• Unlimited access links
• Basic analytics
• "Powered by Vavolta" badge

Paid plans start at €5/month for more features.

What file types are supported?

Currently supported:

• PDF files: Full viewer with page tracking

More file types coming soon.

Account Questions

How do I create an account?

1. Go to vavolta.com
2. Click Sign Up
3. Enter your email
4. Verify your email
5. Set your password

Can I change my email?

Yes:

1. Go to Settings > Account
2. Click Change Email
3. Enter new email
4. Verify new email

How do I reset my password?

1. Go to login page
2. Click Forgot Password
3. Enter your email
4. Check email for reset link
5. Set new password

Can I delete my account?

Yes:

1. Go to Settings > Account
2. Scroll to Danger Zone
3. Click Delete Account
4. Confirm

This permanently deletes all data.

Lead Magnet Questions

What's the file size limit?

Depends on your plan:

Can I update a PDF after uploading?

Yes! Use PDF Replacement:

1. Open the lead magnet
2. Click Replace PDF
3. Upload new version
4. All existing links serve new file

How many lead magnets can I have?

Can I organize lead magnets into folders?

Not yet, but folders are coming soon. For now, use clear naming conventions.

Access Link Questions

What's an access link?

An access link is a unique URL for one recipient:

• Contains their email for tracking
• Tracks their specific engagement
• Can have expiration dates
• Can have view limits

Are access links unlimited?

Yes, all plans include unlimited access links.

Can I edit an access link after creating it?

You can change:

• Expiration date
• View limit
• Active/disabled status

You cannot change:

• The recipient's email
• The linked lead magnet

Do access links expire?

Only if you set an expiration date. By default, they don't expire.

Can the same person have multiple links?

Yes, you can create multiple links for the same email. Each tracks separately.

Generic Link Questions

What's a generic link?

A generic link is a public landing page where anyone can submit their email to access content. Perfect for:

• Website lead magnets
• Social media sharing
• Email campaigns
• Anywhere you don't know the recipient upfront

How many generic links can I have?

Can I customize the landing page?

Yes, you can set:

• Headline
• Description
• Image/thumbnail
• Form fields (email required, name optional)
• Branding (Pro+)

Do I need email verification?

Optional. When enabled, visitors must verify their email before accessing content.

Analytics Questions

What analytics do I get?

Depends on your plan:

Free/Starter:

• View counts
• View timestamps
• Viewer emails

Pro/Team:

• All above, plus:
• Pages viewed
• Time per page
• Session duration
• Device info

How long is data kept?

Analytics data is kept as long as:

• The lead magnet exists
• Your account is active

Can I export analytics?

CSV export is available on the Team plan.

Are analytics real-time?

Most data appears within minutes. Session-end data (total time) can take up to 30 minutes as we wait for session completion.

Team Questions

How do teams work?

On the Team plan:

• Create a shared workspace
• 5 team members included (+€8/seat for additional)
• Everyone sees team content
• Shared analytics
• Individual attribution

Can I be on multiple teams?

Yes, you can belong to multiple workspaces and switch between them.

What roles are available?

• Owner: Full control including billing
• Admin: Team management, no billing
• Member: Create and share, no team management

Can I transfer ownership?

Currently requires support assistance. Self-service coming soon.

Branding Questions

Can I remove Vavolta branding?

Yes, on Pro and Team plans:

• Upload your logo
• Set brand colors
• No "Powered by Vavolta"

Can I use my own domain?

Yes, on Team plan:

• Use resources.yourcompany.com
• Full SSL included
• Requires DNS setup

What logo format should I use?

• Best: PNG with transparent background
• Also good: SVG
• Acceptable: JPG
• Size: 200+ pixels wide, under 2 MB

Billing Questions

What payment methods are accepted?

• Credit/debit cards (Visa, Mastercard, Amex)
• SEPA Direct Debit (EU)

Can I pay annually?

Yes, annual billing saves 20%.

Do you offer refunds?

• Monthly: No refunds
• Annual: Within 14 days, contact support
• Billing errors: Always refunded

What happens if payment fails?

• You're notified by email
• Retries at day 3 and 7
• Account downgraded if not resolved

Do you charge VAT?

For EU customers:

• B2C: VAT included
• B2B: Provide VAT number for reverse charge

Technical Questions

Is there an API?

Yes, on Team plan. Full REST API for:

• Lead magnets
• Access links
• Generic links
• Analytics
• Webhooks

API Documentation →

Do you have webhooks?

Yes, on Team plan. Receive real-time HTTP notifications for events like form submissions and views.

Which browsers are supported?

Modern versions of:

• Chrome
• Firefox
• Safari
• Edge

Is Vavolta GDPR compliant?

Yes. We:

• Store minimal data
• Process only what's needed
• Allow data export and deletion
• Use EU data centers
• Have DPA available

Troubleshooting

Content not loading

1. Check your internet connection
2. Try a different browser
3. Clear browser cache
4. Check if link is expired
5. Contact support

Can't log in

1. Verify email address
2. Try password reset
3. Check for typos
4. Try incognito mode
5. Contact support

Analytics not showing

1. Wait a few minutes
2. Check date range filter
3. Verify lead magnet is active
4. Check link was actually viewed
5. Refresh the page

Upload failing

1. Check file size (max 50 MB)
2. Verify it's a PDF
3. Try smaller file
4. Check lead magnet limit for your plan
5. Try different browser

Getting Help

How do I contact support?

• Email: support@vavolta.com
• Response time: Within 24 hours (faster for paid plans)

Is there a community?

Coming soon! Community forum for tips, questions, and feature requests.

Where can I suggest features?

Email feedback@vavolta.com with your ideas.