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Managing Your Subscription

View invoices, update payment methods, and manage your billing settings.

Overview

Manage all aspects of your Vavolta subscription from the Billing settings. View invoices, update payment, and change plans.

Accessing Billing

  1. Click your profile/settings icon
  2. Go to Settings
  3. Select Billing tab

Current Plan

Viewing Your Plan

The Billing page shows:

  • Current plan name
  • Monthly or annual billing
  • Price
  • Next billing date
  • Features included

Plan Usage

See how you're using your limits:

MetricYour UsageLimit
Lead magnets1225
Storage850 MB2 GB
Generic links8Unlimited
Team members310

Payment Methods

Viewing Payment Methods

See your saved payment methods:

  • Card type and last 4 digits
  • Expiration date
  • Default status

Adding Payment Method

  1. Go to Billing
  2. Click Add Payment Method
  3. Enter card details
  4. Click Save

Setting Default

  1. Find the payment method
  2. Click Set as Default
  3. Future charges use this method

Removing Payment Method

  1. Find the payment method
  2. Click Remove
  3. Confirm (must have at least one if subscribed)

Updating Expired Card

  1. Add new card
  2. Set as default
  3. Remove old card

Invoices

Viewing Invoices

All invoices listed in Billing:

  • Invoice date
  • Amount
  • Status (Paid, Pending, Failed)
  • Download link

Downloading Invoices

For each invoice:

  1. Find the invoice
  2. Click Download PDF
  3. Save for records

Invoice Contents

Each invoice includes:

  • Invoice number
  • Billing period
  • Plan details
  • Amount charged
  • Payment method used
  • VAT (if applicable)

Changing Plans

Upgrading

  1. Go to Billing
  2. Click Change Plan
  3. Select higher plan
  4. Confirm payment

Detailed upgrade guide →

Downgrading

  1. Go to Billing
  2. Click Change Plan
  3. Select lower plan
  4. Confirm

What happens:

  • Change effective immediately
  • No refund for unused time
  • Existing data preserved
  • Can't create new if over limits

Switching Billing Cycle

Monthly → Annual:

  1. Click Switch to Annual
  2. See savings (20%)
  3. Charged annual amount
  4. Credit for current month applied

Annual → Monthly:

  1. Click Switch to Monthly
  2. Takes effect at annual renewal
  3. Higher monthly rate applies

Cancellation

How to Cancel

  1. Go to Billing
  2. Click Cancel Subscription
  3. Select reason (optional)
  4. Confirm cancellation

What Happens

  • Access continues until billing period ends
  • Then downgraded to Free plan
  • Data preserved
  • Can resubscribe anytime

Reactivating

To resubscribe after canceling:

  1. Go to Billing
  2. Select a plan
  3. Enter payment if needed
  4. Subscribe

Billing Emails

What You'll Receive

  • Payment receipts
  • Failed payment notices
  • Plan change confirmations
  • Upcoming renewal reminders (annual)

Email Settings

Billing emails go to account owner's email. To change:

  1. Update your email in Settings > Account
  2. Billing emails follow

Tax & VAT

EU Customers

VAT handling:

  • B2C: VAT included at your country's rate
  • B2B: Provide VAT number for reverse charge

Adding VAT Number

  1. Go to Billing
  2. Find Tax Information
  3. Enter VAT number
  4. We validate and apply

Other Regions

  • No VAT for non-EU
  • Your local taxes may apply
  • Consult your tax advisor

Billing History

Viewing History

See all billing events:

  • Subscription changes
  • Payments
  • Refunds
  • Plan changes

Exporting History

Download billing history:

  1. Go to Billing
  2. Click Export History
  3. Choose format (CSV, PDF)
  4. Download

Refunds

Refund Policy

  • Monthly plans: No refunds
  • Annual plans: Contact support within 14 days
  • Errors: Refunded promptly

Requesting Refund

If eligible:

  1. Email support@vavolta.com
  2. Include account email
  3. Explain situation
  4. We review and process

Failed Payments

What Happens

If payment fails:

  1. You're notified by email
  2. Retry attempted after 3 days
  3. Another retry after 7 days
  4. Account downgraded if not resolved

Fixing Failed Payment

  1. Go to Billing
  2. Update payment method
  3. Click Retry Payment
  4. Or wait for automatic retry

Preventing Failures

  • Keep card details current
  • Ensure sufficient funds
  • Update before expiration

Account Ownership

Who Manages Billing?

  • Individual: You
  • Team: Workspace Owner only

Transferring Billing

For teams, to transfer billing responsibility:

  1. Transfer workspace ownership
  2. New owner manages billing
  3. Contact support if needed

Troubleshooting

Can't Access Billing

  • Verify you're the owner (teams)
  • Try different browser
  • Contact support

Payment Issues

  • Check card details
  • Try different card
  • Contact your bank
  • Contact support

Wrong Charge

  • Check invoice for details
  • May be prorated charge
  • Contact support if incorrect

Next Steps